Returns & Exchanges Policy

At Geppetto, we want you to be completely satisfied with your purchase. If your fashion items aren't the perfect fit, you can return them within 14 days of delivery for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure items are unworn, unwashed, and have all original Geppetto tags and packaging attached.

• 2.
  Submit Request

  Contact our customer service team via email with your order number to receive a return authorization form.

• 3.
  Pack and Ship

  Securely pack your items and send them back to our warehouse using a trackable shipping method of your choice.

• 4.
  Receive Refund

  Once our team inspects the returned items, your refund will be processed to your original payment method within 7 business days.