Frequently Asked Questions
Everything you need to know about shopping with Jepeta
What is the estimated delivery time for my order?
We offer express shipping nationwide. Most orders are processed within 24 hours and delivered within 3-5 business days.
What is your return and exchange policy?
If you are not satisfied with your purchase, you can return or exchange items within 14 days of receipt, provided they are in their original condition with tags attached.
How do I know which size will fit me best?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our charts to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
At Jepeta, we are committed to quality and ethics. We work closely with our manufacturers to ensure fair labor practices and high-quality materials.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.